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Quota Creep: Not This Time

October 3, 2008 | Filed Under Cost Control, The Client Speaks, Law Firm Trends 

The weekly ABA newsletter tells us that some firms are looking at increasing billable hour quotas as a “strategy” to combat the looming recession.

It is rather anecdotal, but if even partially true, it won’t work, not this time. I can think of three reasons:

1. Clients are looking at cutting all expenditures, and outside legal costs are near the top of any GC’s (or CFO’s) hit-list.

2. When clients are cutting back on work and they hear the word “quota” they parse the underlying meaning with a concern: padding (or its variant, platinum-plating).

3. When work gets scarce at firms, partners who can tend to hoard, and partners and associates who can’t look for any file/matter number to slam an 0.3 here and there. Clients will be particularly watchful for new names on invoices.

The sole bright spot in this dark cloud: economic events may finally push in-house counsel to the point where they actually experiment more with alternate billing arrangements.

And that is called progress for clients, day-of-reckoning for many law firms, and opportunity for a few others.

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